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Thank you for your purchase! Please read over this page carefully before contacting customer support. Where are my presets? I was never emailed a link. There are only a few reasons why this happens. Most often the case is the email found its way to your junk folder. Please make sure to check that! The email comes from Wix, so be on the lookout. Another common reason is the email linked to your paypal account is different than the email you currently use. The preset link is sent to the email connected to your paypal. Lastly is paying by e-check. Paypal takes 4-5 business days to process an e-check and Wix will hold delivery of the link until payment is cleared. Can I download these on my phone? A: NO!! These files MUST be downloaded using your laptop or desktop. This is a zipped file with contents inside. Will these presets work on my phone if I download with a laptop or desktop? A: Yes. Once downloaded, you can sync your mobile device with lightroom CC and use these presets on your mobile app, but they must first be downloaded using a laptop or desktop. Why are these making some of my images dark? I thought it was supposed to make everything look amazing. A: Presets can't make EVERYTHING look amazing. A lot of what drives the success of a preset when editing, is first capturing the photo IN camera properly. An evenly exposed photo with good even light will make for outstanding preset edits. If you run a preset over a poorly exposed photo, it will naturally not look as good and require more manual adjustments. Why arent these presets showing up in my Lightroom? I followed your instructions. A: You want to be sure you are using version 7.5 of Lightroom or higher when using XMP file presets. If you are running an older version of lightroom, you can use the .lrtemplate file presets. Adobe has moved everything to XMP. Presets work best with RAW images. If a preset is greyed out, make sure you are actually editing a RAW photo - not a JPEG or a Screenshot, etc. What is the difference from an XMP file and a .lrtemplate file? A: An XMP file is the new file type for a preset adobe has switched over to. These are compatible with Lightroom, Photoshop and Camera Raw. After the new update, adobe converted all your preset files to XMP. LRTEMPLATE is the old preset file type restricted to ONLY lightroom. They are installed in two different folders. Do you offer refunds on digital products? A: Unfortunately no. Being a digital product and unlike hard goods, it is not something we currently offer. We are only claiming our presets to work with the year they are created and that corresponding version of Lightroom. With how fast things are updated & changed, we do our best to make sure everything remains compatible but can not indefinitely guarantee this. Kind Regards | Kaizenoriginal

Thank you for your purchase! Please read over this page carefully before contacting customer support. Do you ship internationally? Yes, we ship to most countries! Please note that we are not responsible for any taxes and/or duties on packages delivered to you. The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of Sweden may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Kaizenoriginal has no control over these charges, nor can Kaizenoriginal predict what they may be. When will my order ship? Domestic orders typically arrive in 2 - 5 business days after shipment, depending on the distance from our warehouse in Malmö Sweden. We will send you a notification when your order has shipped. We are not responsible, liable, or obligated to reship or refund the cost of any packages that are mis-delivered, stolen or Returned-to-Sender. Upon receipt of a returned package, we will contact the customer to determine the reason for the return. We can then reship the package, provided new shipping charges incurred are paid for in full by the customer. Can I track my order? Yes, you will receive a tracking number in the shipping confirmation e-mail with a link to where you track the parcel. Can I change my order? We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by e-mail. abkoriginal@gmail.com Can I add items to my order? Unfortunately we cannot add items to an existing order. Please place a new order with the extra items and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hrs of the original order. How do I use a voucher code? The voucher code is entered in the checkout stage. Enter the code in the voucher-field, the total amount of your order will be re-calculated and you will clearly see how much was deducted. My order is missing. Contact us and we will sort it out for you. Some pieces are missing from my order. If pieces are missing from your order, contact us as soon as possible and we’ll have a look at it. What is your returns policy? You have the right to cancel your purchase within a period of 14 calendar days after the day of delivery of the goods. We need the returned goods in the same condition as you received them: unworn and with original labels still attached. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. Kind Regards | Kaizenoriginal

Postnord Postal Service Info Shipping methods - All orders are shipped with Postnord postal service. In Sweden and internationally we ship with Postnord postal service All customers get a tracking number so they can follow their package during the whole transit time. All packages are fully insured for your security. Postnord does not deliver on weekends or local holidays. Please note that if you have a shipping address that differs from the billing address. You need to add this in "Notes" during purchase. Information for customers outside of EU (European Union): Please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at Kaizenoriginal. Please check with your local customs office for your local rules and regulations. We don´t deduct VAT for international orders. Methods of payment At the moment we only accept Paypal. You can safely and comfortably pay with Paypal or Credit card (Via Paypals page) We use SSL-Security, SSL handles your credit card details direct and safe. No credit card details will be registered at Kaizenoriginal. We do not charge you any fee when you choose this option. If you have more questions about the payment please contact your card provider. Multiple item order We reserve our rights to cancel any orders that are done in multiple quantities on the same item, especially on limited items. If you are uncertain, then please email customer service abkoriginal@gmail.com Force Majour We are not responsible for delays or changes in the shipments caused by circumstances that we cannot control such as amended government regulations or changes decided by our subcontractors. Price errors We reserve our right to cancel or adjust any order with price errors. Checkout codes, campaigns and offers We do not have the possibility to activate any checkout codes after an order is completed. The checkout code must be activated in the checkout stage, before the purchase is completed in order to be valid. Terms for the offer "Buy a product and get a gift for free" The offer buy a product and and get a gift for free is is only valid on items that have been specified in the particular campaign, it can only be used on products that Kaizenoriginal have approved the campaign to be valid on. If you buy two products, you get two gifts and so on. If you return the free product, we will not reimburse you since you were never charged for the gift. If you return the product that you paid for and keep the free product, you are no longer entitled to take part of the campaign and we will charge you for the gift. The campaign cannot be combined with other offers or discount codes. If the ordered items are out of stock, we reserve the right to cancel the order and you will be notified via email. "3 for 2" campaign Terms for orders placed during the "3 for 2" campaign Buy 3 pay for 2, get the cheapest one free. When you buy 3 items from our sale you will automatically get the cheapest one free. Returns or Exchanges for specific campaigns. We do not offer exchange right when taking part of this offer, we do however offer a 14-day return for a refund policy, this also applies to items on sale. We only accept a complete return of the full order, you cannot return parts of the order so all of the items bought with this campaign needs to be returned in order for the return to be accepted. If you return parts of the order and not the complete order, we reserve the right to deny the return and send the item(s) back to you. Kind Regards | Kaizenoriginal

At Kaizenoriginal, we protect your personal privacy and continuously work to ensure that your personal data is protected when using our services. This privacy policy explains how we collect and use your personal data. It also describes your rights and how you can exercise them. It is important that you read and understand the privacy policy and feel confident in our processing of your personal data. You are always welcome to contact us with any questions (you will find contact information at the bottom of this document). The table below will help you navigate to those sections of particular interest to you. 1. What is personal data? 2. What is personal data processing? 3. Who is responsible for the personal data collected by Kaizenoriginal? 4. When do we process your personal data and what type of personal data do we process? 5. Why do we process data about you? 6. Legal basis for processing personal data 7. Profiling 8. How long do we store your data? 9. Sharing of personal data 10. How do we protect your personal data? 11. Your rights 12. Cookies 13. Contact information 1. What is personal data? Personal data is all information that can be directly or indirectly attributed to a natural, now living person. For example, images and sound recordings that are processed in computers can be personal data even if no names are mentioned. Encrypted data and different types of electronic identities (such as IP numbers) are personal data, if they can be linked to natural persons. 2. What is personal data processing? Processing of personal data is everything that happens to the personal data. Every action taken with personal data is processing, regardless of whether it is performed automatically or not. Examples of usual processing are collection, registration, structuring, organising, storing, processing, transfer and erasure. 3. Who is responsible for the personal data that is collected by Kaizenoriginal? Kaizenoriginal is data controller for the company's processing of personal data and intends to process all personal data in accordance with applicable law (General Data Protection Regulation (EU) 2016/679). 4. When do we process your personal data and what type of personal data do we process? 4.1 For Kaizenoriginal customers Information collected in connection with a purchase is required in order for you, as a consumer, to enter into a contract with Kaizenoriginal and to enable us to fulfil our obligations relating to a purchase. The data we process is: Name Address Email address Telephone number Payment details Customer number IP address Details of your purchases Information on how you use the Kaizenoriginal website 4.2 For those who have an account at Kaizenoriginal If you have an account at Kaizenoriginal, we collect the personal data you provide at account registration and also we continuously collect while you have the Kaizenoriginal account. The data we process is: Name Address Email address Customer number IP address Details of your purchases Information on how you use the Kaizenoriginal website 4.3 For those who subscribe to the Kaizenoriginal newsletter We work hard to ensure that subscribers to the Kaizenoriginal newsletter receive as interesting and relevant information/offers as possible. The data we process is: Email address IP address Information on how you use the Kaizenoriginal website.How you interact with our newsletters (the type of products and offers you find relevant) Details of your purchases 4.4 For those who participate in our raffles At special product releases we run so-called raffles, where a limited number of people are offered the opportunity to purchase the product. The data we process in those cases is: Email address 5. Why do we process data about you? The personal data we process at Kaizenoriginal for you as a customer of ours are processed primarily in order to: Fulfil our obligations to you as a customer. For example, complete goods purchases, invoice and provide support. Fulfil shipping and warranty obligations. Offer general customer care and customer service (e.g. answer questions and correct incorrect data). Manage the customer relationship and provide our services. Improve and develop our services, products and functions. Conduct market research with the possibility of influencing offers and services. Prevent the abuse of, or inappropriate use of, our services. Fulfil obligations regarding competitions. Comply with applicable legislation. Administer and manage your personal account with Kaizenoriginal. Personal data for newsletter subscribers may, in addition to the above, be processed in order to: Provide information and customised marketing on the website, by email or by text message. Enable communication with you as Subscriber, via email or text message. 6. Legal basis for processing personal data This section describes the legal grounds and considerations upon which Kaizenoriginal bases the processing of your personal data. Your personal data is processed, among other things, in order to fulfil an agreement with you as a customer, for example, to carry out goods purchases. It may be that the processing of your personal data is supported by consent from you. Your consent must be voluntary, specific, informed and involve unambiguous consent in order for it to apply as a legal ground. We collect consent from you as a newsletter subscriber so that we can manage tasks and obtain information about your purchases. Further, your behaviour is stored on our website, your interest in our offers and products, as well as your interaction with Kaizenoriginal. This is in order to fulfil our commitment to providing you with personal offers and the goal of providing you with an experience that is customised specifically for you. Some of the processing of personal data that we perform is based on a so-called balance of interest. This applies, for example, to the processing we carry out so that we can send relevant offers to you. This may involve a limited segmentation of customers based, for example, on purchasing behaviour. Kaizenoriginal does not process sensitive personal data based on balance of interest. In some cases, Kaizenoriginal may have a legal obligation to process your personal data. This applies, for example, to the processing of personal data that we carry out so that we can meet the requirements of the Accounting Act. 7. Profiling For subscribers to the Kaizenoriginal newsletter, we may process your personal data through profiling. This means that, based on how you use our website, the products and offers in which you have shown interest, with which of our newsletters you have interacted, as well as information about purchasing, we can provide a relevant shopping experience for you as a user and we can provide offers we think are suitable for you. You may object to this kind of processing of your personal data at any time. You do this by contacting abkoriginal@gmail.com. Once we receive your notification, the processing of your personal data through profiling will stop. 8. How long do we store your data? Kaizenoriginal stores your personal data for as long as the need exists to be able to fulfil the tasks for which they were collected. In some cases we may store the data longer if necessary to comply with statutory requirements or to safeguard Kaizenoriginal legal interests. For you as a customer Kaizenoriginal stores your data for a maximum of 24 months (two years) after you as a customer last interacted with us (conducted a purchase or other contact with us). For you as an account holder we store your data for as long as you have an account with Kaizenoriginal. 9. Sharing of personal data Kaizenoriginal may disclose personal data to third parties. Examples of occasions when data may be forwarded to third parties is to a shipper in connection with the delivery of goods or a media agency for distribution of marketing. Read more at Google: "How Google uses information from sites or apps that use our services". Kaizenoriginal may disclose your personal data if it is necessary to comply with applicable laws or government requirements, to safeguard Kaizenoriginal legal interests or to detect, prevent or pay regard to fraud and other security or technical issues. Kaizenoriginal aims to only store personal data within the EU/EEA. However, if personal data were to be transferred to a country outside the EU/EEA, Kaizenoriginal ensures that the personal data are still protected in accordance with the laws and regulations governing the transfer of personal data to countries outside the EU/EEA. 10. How do we protect your personal data? At Kaizenoriginal, we have taken technical and organisational measures to protect your data from unauthorised access, manipulation and loss. We continually adapt our security measures in accordance with the progress and development that is taking place in this area. Only those persons who actually need to process your personal data in order to fulfil our stated purposes have access to them. In the event of any personal data incidents, Kaizenoriginal undertakes to report this to the responsible regulatory authority (Data Inspection Board) without undue delay and within 72 hours of becoming aware of the incident. If such notification cannot be made within 72 hours, Kaizenoriginal will state the reasons for the delay in the notification and information will be given in batches without further undue delay. Kaizenoriginal undertakes to inform you as soon as possible if you have been affected by a personal data incident and take the necessary precautions. 11. Your rights Kaizenoriginal is responsible for the processing of your personal data in accordance with applicable laws and, at your request or on our own initiative, we will correct, anonymise, erase or supplement data that is found to be incorrect, incomplete or misleading. You have the right to request: Access to your personal data You are entitled to request a register extract of the personal data that is registered about you and the processing we perform regarding your personal data. In the register extract you also have the right to receive information on where the data has been obtained if the personal data was not collected from you, the existence of automated decision making (including profiling) and the predicted period for which the data will be stored, or the criteria used to determine this period. Correction of your personal data at your request we will correct any incorrect or incomplete information we process about you as quickly as possible. Erasure of your personal data. You are entitled to request that your personal data is removed. A prerequisite for this, however, is that they are no longer necessary for the purpose for which they were collected. Legal requirements may also exist that we cannot immediately delete your personal data in, for example, accounting and tax legislation. We will then end the processing that is done for purposes other than complying with the legislation. Restriction to processing this means that your personal data is marked so that they can only be processed for certain limited purposes. For example, you may request a restriction when you believe your data is incorrect and you have requested a correction in accordance with the section "Correction of your personal data" above. While the accuracy of the data is investigated, processing will be restricted. If Kaizenoriginal has disclosed your information to third parties, we will notify you of any corrections or erasure of data as well as restriction on data processing. If your personal data is stored by Kaizenoriginal, you are entitled to data portability. This means that, under certain conditions, you may request to remove and transfer your personal data in a structured, widely used and machine-readable format to another data controller. If Kaizenoriginal personal data processing is performed on the basis of a balance of interests, you are entitled to object to this. In the event of an objection, Kaizenoriginal will only continue processing if there are legitimate reasons for processing that outweigh your interests. Kaizenoriginal bears the burden of proof as to whether such reasons exist. As a registered person, you are entitled to file any complaints regarding the processing of your personal data with the Data Inspection Board. 12. Cookies The cookies we use at Kaizenoriginal are there to improve the services we offer. Some of our services need cookies to work properly, while others improve the services for you. We use cookies for general analytical information regarding your use of our services and to save functional settings such as languages and other data. We also use cookies to direct relevant marketing to you. If you want, your browser or device will allow you to change the settings for the usage and scope of cookies. Go to settings in your browser or device to learn more about adjusting the settings for cookies. Examples of what you can adjust include blocking all cookies, only accepting first-party cookies, or deleting cookies when you close your browser. Bear in mind that some of our services might not work if you block or delete cookies. 13. Contact information If you have any questions about our Privacy policy, the processing of your personal data please contact us - abkoriginal@gmail.com Kind Regards | Kaizenoriginal